Privacy Policy – chket.com

Last Updated: November 29, 2025

Chket (“we,” “us,” “our,” or “Chket”) operates the e-commerce website https://chket.com/ (the “Website”), offering home decor, kitchen products, kids’ products, gifts, and related items exclusively to customers in India. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy (“Policy”) describes how we collect, use, disclose, store, and protect your personal information when you visit our Website, create an account, place an order, track orders, contact us via WhatsApp/email/phone, leave comments, upload media, interact with embedded content, or otherwise engage with our services (collectively, “Chket Services”).

By using Chket Services, you consent to the practices described in this Policy, including the collection, storage, processing, transfer, and sharing of your personal information (including sensitive personal data or information under applicable laws). If you do not agree, please do not use our services. We may amend this Policy at our discretion; continued use after changes constitutes acceptance. The English version prevails in case of any discrepancies.

We comply with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), the Digital Personal Data Protection Act, 2023 (DPDP Act) and its Rules, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

Chket is operated by Chket Global Private Limited, with its registered office at D-32, Phase-1, New Palam Vihar, Gurugram, Haryana, 122017 . For questions, contact us at support@chket.com.

1. Who We Are

Our website address is https://chket.com. We are Chket, an e-commerce platform based in India, dedicated to providing quality home decor, kitchen essentials, kids’ items, and gifts to customers across India. This Policy applies to information collected through Chket Services. It does not apply to third-party sites linked from our Website.

2. Information We Collect

We collect personal information to provide, fulfill, and improve Chket Services. Personal information includes any data that identifies you or relates to you as an individual. Under DPDP Act and SPDI Rules, we distinguish between personal data and sensitive personal data (e.g., financial information, passwords). We obtain your consent for sensitive data where required.

We collect information in three main ways: (a) information you provide directly, (b) information collected automatically, and (c) information from third parties. This includes data from comments, media uploads, cookies, search queries, and interactions with embedded content.

a. Information You Give Us (Directly Provided)

When you use Chket Services, you provide information such as:

Personal and Account Details: Name, email address, phone number, shipping/billing address (within India), date of birth, gender, and profile information when creating an account or updating your profile.
Order and Payment Information: Items added to cart, order history, shipping preferences, payment method (e.g., card type, but not full card numbers—tokenized via gateways), and invoices.
Communication Data: Messages via WhatsApp, email, phone, contact forms, customer support tickets, reviews, feedback, or questionnaires.
Search and Browsing History: Search queries for products, viewed items, and wishlist additions.
Customer Content: Comments on product pages or blog posts (including name, email, website if provided, and comment text); reviews/ratings; uploaded images/videos for custom orders or reviews.
Comments Data: When visitors leave comments, we collect form data, your IP address, and browser user agent string for spam detection. An anonymized email hash may be shared with Gravatar (privacy policy: https://automattic.com/privacy/). Approved comments make your profile picture (if linked) publicly visible.
Media Uploads: Images, videos, or files you upload (e.g., for reviews). Avoid images with embedded location data (EXIF GPS), as visitors can extract it.
Sensitive Personal Data (under SPDI Rules): Partial payment details (tokenized), passwords (hashed), financial information (e.g., bank details for refunds), or health data if voluntarily provided in custom orders (we minimize such collection).

b. Automatic Information

We collect data automatically during your interactions:

Device and Usage Data: IP address, browser type/version, operating system, device identifiers (e.g., IMEI), mobile carrier, screen resolution, referring/exit pages, pages viewed, time spent, clickstream data, and scrolling/click interactions.
Location Data: Approximate location from IP address for shipping estimates within India or fraud prevention (no precise GPS without consent).
Cookies and Similar Technologies: See Section 5 for details.
Other Metrics: Order fulfillment logs, error reports, and aggregated usage data (e.g., popular products).

c. Information from Other Sources

Indian third parties: Payment gateways (e.g., Razorpay, PayU); shipping partners (e.g., Delhivery, Blue Dart); analytics providers (e.g., Google Analytics); address verification from carriers.
Public sources: Aggregated data for recommendations (e.g., trends).
If you log in via social media (future feature): Basic profile info from those platforms.

We do not knowingly collect personal information from children under 18 without verifiable parental consent as required under DPDP Rules. See Section 14 for Children’s Privacy.

3. How We Use Your Information

We use your information to operate, provide, and improve Chket Services, based on your consent, contractual necessity (e.g., orders), legal obligations, or legitimate interests (e.g., fraud prevention) under DPDP Act and SPDI Rules. Purposes include:

Fulfillment and Delivery: Processing orders, payments, shipping within India, tracking, returns (7-day policy), and sending confirmations/updates via email/SMS/WhatsApp.
Account Management: Creating/managing accounts, authenticating logins, and providing support.
Personalization and Recommendations: Suggesting products based on browsing history, searches, orders, and preferences (using basic algorithms; no AI/ML at present).
Communications: Transactional messages (e.g., invoices) and promotional content (with consent).
Content Moderation: Displaying/approving comments/reviews, spam detection.
Improvements and Analytics: Analyzing usage to enhance Website/products (e.g., error fixing, feature development); aggregated/de-identified data for trends.
Fraud Prevention and Security: Detecting abuse, verifying identity, and managing risks.
Legal Compliance: Tax records (GST), dispute resolution, and responding to authorities.
Advertising: Displaying relevant ads on our site (non-personalized; see Section 6).
Voice/Image Services (if expanded): Processing uploads for custom features.

We do not use your data for automated decision-making that significantly affects you without human review.

4. How We Share Your Information

We do not sell your personal information. We share it only as necessary and with protections:

Service Providers: Trusted Indian third parties for specific functions, e.g., payment processing (Razorpay), shipping (Delhivery), email/SMS (e.g., Twilio India), analytics (Google), and spam detection. They access only needed data and are bound by contracts to protect it.
Third-Party Sellers/Vendors: If applicable (e.g., marketplace items), sellers receive only order-related info (e.g., shipping address, not full profile).
Business Transfers: In mergers/acquisitions, data may transfer but remains subject to this Policy (or equivalent) unless you consent otherwise.
Legal and Protection: To comply with Indian laws/court orders (e.g., GST authorities, police); enforce our Terms; protect rights/safety of Chket, users, or others; or prevent fraud.
Password Reset: Your IP address in reset emails.
With Consent: For other purposes disclosed at collection (e.g., sharing reviews publicly).

Visitor comments checked via automated spam services (limited sharing). Notice provided for third-party sharing with opt-out where possible.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to recognize browsers/devices, enhance functionality, and analyze usage. Details:

If you comment, opt-in saves name/email/website in cookies (1 year) for convenience.
Login page: Temporary cookie to check acceptance (no data; discarded on close).
Login: Cookies for info (2 days) and display choices (1 year); “Remember Me” extends to 2 weeks; removed on logout.
Editing content: Cookie with post ID (expires 1 day; no personal data).

Types:

Essential: Site operation (e.g., cart, login).
Functional: Preferences (e.g., comment opt-ins).
Analytics: Behavior insights (e.g., Google Analytics).
Marketing: Targeted ads.

Manage via browser settings or our banner. Blocking may limit features. We obtain verifiable consent for non-essential cookies under DPDP. See our [Cookies Notice] (to be linked) for more.

6. Advertising and Interest-Based Ads

We may display ads based on your interactions (e.g., viewed products). No personal identifiers shared with ad networks. Opt-out via account preferences or cookie settings. Details in [Interest-Based Ads Notice] (to be linked). Third-party ads may collect non-identifying data (e.g., device type).

7. Embedded Content from Other Websites

Product pages/blog posts may include embedded content (e.g., videos, images). It behaves as if you visited the source site, potentially collecting data/cookies or tracking interactions (especially if logged in there). Review third-party policies before engaging.

8. Data Security

We implement reasonable physical, electronic, and procedural safeguards per SPDI Rules:

Encryption (SSL/TLS for transmission; AES-256 for storage where applicable).
PCI-DSS compliant gateways for payments.
Access controls, firewalls, employee training, and regular vulnerability testing.
Identity verification for data requests.

You must protect your password and sign out on shared devices. No system is 100% secure; we notify you and the Data Protection Board of breaches within timelines under DPDP/IT Act (e.g., 72 hours where required).

9. Data Retention

We retain data only as necessary for purposes, then anonymize/delete:

Comments/Metadata: Indefinitely for auto-approval/spam recognition.
Orders/Accounts: Up to 7 years for tax/legal (GST/ITR); 7-day for returns.
User Profiles: Until deletion request; you can edit anytime (except username).
Logs/IPs: 1 year for security.
Inactive Accounts: Deleted after 3 years (or sooner on request).
Marketing: Until consent withdrawal.

Prior versions retained on updates. Complies with DPDP minimization.

10. Your Rights and Choices

Under DPDP/SPDI, you have rights over your data. Exercise via account dashboard, support@chket.com :

Access: View/export data (e.g., profile, orders, history) in dashboard or request file.
Correction/Update: Edit inaccurate info via settings (prior versions retained).
Deletion/Erasure: Request removal (except legal retention, e.g., tax data).
Withdrawal of Consent: For marketing/cookies; verifiable via unsubscribe.
Opt-Out: Ads, communications (preferences page), sharing; decline non-essential data.
Portability: Receive structured data.
Objection/Automated Decisions: Challenge processing; human review available.
Nominee: Appoint for rights exercise.
Grievance: See Section 13; 30-day response.

For non-dashboard data, respond within 30 days. No fee unless excessive.

11. Where Your Data Is Sent (International Transfers)

All processing/storage in India via Indian providers. Limited transfers (e.g., to Google servers) use safeguards like Standard Contractual Clauses per DPDP.

12. Third-Party Links and Services

Links to third parties (e.g., gateways) are not covered by this Policy. Review their practices.

13. Marketing Communications

Transactional emails/SMS always sent; promotional only with consent. Opt-out via unsubscribe link, preferences, or TRAI-compliant SMS stop (e.g., “STOP” to shortcode). Frequency controls available.

14. Children’s Privacy

Chket Services are not directed at children under 18. We do not knowingly collect data from them without verifiable parental/guardian consent. Parents: Contact us to review/delete child data. No child-directed marketing.

15. Changes to This Privacy Policy

We may update for business/legal reasons; check regularly. Significant changes notified via email/Website (30 days’ notice). Applies to all data; no reduced protections without consent for past collections. Subject to our Terms of Use.

16. Grievance Officer (As Required Under Indian Law)

For privacy complaints/infringements:

Name: Tonay Biswas Email: support@chket.com Phone: 8901332277 Address: D-32, Phase-1, New Palam Vihar, Gurugram, Haryana, 122017

We will acknowledge and resolve grievances within the timelines prescribed by law.

17. Contact Us

Email: support@chket.com WhatsApp/Phone: 8901332277 Address: D-32, Phase-1, New Palam Vihar, Gurugram, Haryana, 122017

Thank you for trusting Chket. We prioritize your privacy. For Terms of Use, see [link].