We apologize for the inconvenience — we will resolve this quickly.
To Report a Faulty or Damaged Product
Please share the following within 24 hours:
- Unboxing video clearly showing the product and packaging
- Photos highlighting the damage or defect
- Order number and details to support@chket.com
What Happens Next
- Our team will verify the claim
- If confirmed, you will receive:
- Replacement (only if same item is in stock), or
- Store credit/refund
Non-Returnable Category
Items marked as non-returnable are still eligible for review if damaged or defective. In such cases, we provide store credit or replacement after verification.